Call Center Manager | New Bay RemodelingAt New Bay Remodeling, we're transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of delivering exceptional acrylic bath and shower systems — and we're growing fast.We're seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL. If you're a proactive leader with a passion for customer experience and team success, we want to hear from you.What You'll Do:Lead, train, and manage a high-performing team of Call Center RepresentativesOversee daily operations and appointment scheduling for our sales teamConfirm customer appointments and ensure scheduling accuracyManage inbound and outbound call flowsMaintain top-tier customer service standardsMonitor and meet performance goals, quotas, and KPIsWork closely with sales and operations to optimize resultsWhat You Bring:Prior experience managing a call center or customer service teamStrong communication, coaching, and conflict resolution skillsComfortable with evening and weekend availabilityTech-savvy with solid computer and CRM skillsGoal-driven mindset with a commitment to excellenceWhy Join Us:Competitive salary with performance-based bonusesSupportive team culture in a growing companyOpportunities for advancement and professional developmentTake the next step in your career and be part of a company that's redefining the industry.Apply today and lead a team that makes a difference, one call at a time.
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