Job Description

Job Title

Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products

Collaborate with associates and promote teamwork to help achieve company/store goals

Prepare beverage selections to recipe and standards and to customer's requests using proper equipment; tender transactions using company best practices

Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials

Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink

Recommend coffee shop items to customers to ensure they get the products they want and need

Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise

Check product quality to ensure freshness; review "sell by" dates and take appropriate action

Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer

Label, stock and inventory department merchandise

Report product ordering/shipping discrepancies to the department manager

Stay current with present, future, seasonal and special ads

Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; adhere to all food safety regulations and guidelines

Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

Notify management of customer or employee accidents; report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management

Ability to work cooperatively in high paced and sometimes stressful environment

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Ability to follow directions and seek assistance when necessary to resolve customer and business issues

Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

Excellent customer service skills

Desired

Any previous comparable experience

Job Tags

Similar Jobs